Client feedback helps to measure whether services are meeting client needs and expectations. Our philosophy is that while praise is always welcome, constructive criticism is truly useful.

Where possible, clients and others are encouraged to raise any concerns directly with Optimal Health and Performance  employees, who are trained to make sure all clients feel confident that any feedback made at the practice will be handled appropriately.

Often, feedback can be responded to and resolved at the time the client or other person makes their perspective known. 

All employees are aware of their professional and legal obligations regarding the mandatory reporting of any unprofessional conduct.

Clients and others have opportunities to register feedback either verbally to employees, or in writing. 

You can complete the Client Complaint form and hand it personally to a staff member or you may email or post it to:

                  Email address: reception@optimalhealth.com.au

                  Postal address: PO Box 4040, Hawker Place, Hawker ACT 2614 

You may also ask our staff for a copy of our Client complaints policy and procedure.